Best Funeral Director in Walmley, Sutton Coldfield

The Team at Daniel Ross Funerals

Daniel Ross Funerals are proud to announce they have been awarded as the best Funeral Director in Walmley and Sutton Coldfield by The Good Funeral Guide.

The full review made by Author and Director Charles Cowling may be read on Daniel Ross Funerals’ website.

Daniel and his sister Sarah along with their dedicated team remain committed to providing a completely personal and bespoke level of service to the families they are honoured to support.

In addition, this family owned Funeral Directors strive to keep their charges highly competitive, so that their superior level of service is affordable to all.

During recent market research in 2013, it was confirmed that their funeral charges were much lower than Co-operative Funeral Care in Pype Hayes, Co-operative Funeral Care in Sutton Coldfield,  and Dignity Funeral Directors throughout Erdington such as A.Hazel and E.F Edwards.

Our funeral home, Grace Mary House, on Eachelhurst Road, Walmley stands in memory of our niece, who died as a child. We are proud that in her memory, our funeral home provides the facilities needed to support and guide bereaved families whilst maintaining a need for humanity as our own emotions are never too far away.

Please click on the link to see What our Families say about us.

 

Recommended in the Good Funeral Guide 2013

good-funeral-guide-recommendedDaniel Ross funeral directors are pleased to be recommended by the Good Funeral Guide 2013. We are the ONLY Sutton Coldfield director to be included in their recommendations.

So what is the guide? It’s a useful and impartial funeral guide, created by an independent, non-profit consumer advice service. It informs and empowers people to make the right choice when doing something as important as arranging a loved one’s funeral. This organisation aims to represent the interests of dying and bereaved people in the UK.

Our thanks for including us yet again this year and we shall strive to maintain our reputation for care and professional service.

Click here to see us in the Good Funeral Guide 2013

What to do when you lose a loved one

May we firstly express that we are sorry that you need to read this information and sincerely hope that these guidelines will be helpful to you at this very difficult time.

If the death is expected or for someone who has been very ill and has been frequently seen by their doctor.

Death at Home

If the death occurs at home, please contact your GP or district nurse who has been helping you and your family throughout the illness. In the event of the death occurring during the night or over the weekend, you should still have an out of hours contact telephone which you can ring.

Once the death has been certified, regardless of the time and day, please contact us on 0121 313 0054 and you will always speak to either Daniel or Sarah. We are mindful that this will be an extremely difficult call for you to make and we will only take some preliminary contact details from you at this stage. We will ask you when you are ready for the transfer into our care to take place and this is your decision. Some families wish to spend further private time with the person who has passed away, other families request that we attend immediately and transfer their loved one to our Chapel of Rest at our funeral home, Grace Mary House on Eachelhurst Road, Walmley, Sutton Coldfield.

Our response time to your initial first call (should you wish it to be) will be within the hour if you are calling from a local area.

Either Daniel or Sarah will always be present along with an additional member of our dedicated team to ensure the transfer into our care is with care, dignity and the utmost respect.

Death in a Hospice or Nursing Home

Nurses and carers may have asked you to prepare if the death is imminent; however the death will still be a great shock with an overwhelming sense of grief.

You may have provisionally given our details already to the Hospice or Nursing home, and if this is the case, they will contact us on your behalf.

If you hadn’t planned or simply could not face thinking ahead, there is still time to discuss with your family on how you wish to move forward and who you would like to help you.

Again, telephone contact may be made with ourselves at any time of the day or night to talk and for us to answer any questions or concerns you may have. Once you instruct the Hospice or Nursing home of our details, they will ring us to arrange transfer into our care.

Death in Hospital

For deaths occurring in Hospital, unfortunately we are unable to act and transfer into our care from your first call.

To be able to transfer into our care, the death needs to be firstly registered, but do not hesitate to contact us again at any time so that we may offer our support and guidance.

Following the death, the Hospital will advise you to contact the Bereavement Office, the next working day. The staff there will be able to advise when the Doctor will issue The Medical Certificate of Cause of Death and when this will be ready for you to collect. We can then talk you through the next steps and advise on registration. Once the death has been registered, we are able to transfer your loved one into our care.

If the death is unexpected or very sudden – the Coroner will be involved

Sudden Death at Home

In many cases for a sudden death at home, paramedics (called as an emergency) will certify the death. They will issue a “notification and report” of the death, they will then advise that you may contact a funeral director.

Once again, it is your decision to contact us when you and your family wish the transfer into our care to take place.

If the police are involved and contact a funeral director for you, this is likely to be a company that is contracted to the Coroner. Please be assured that this is to limit the police having to add further pressure or ask questions at this difficult time and your loved one will be transferred to a safe resting place.

However, you and your family have the right to appoint a funeral director of your choice to help with the arrangements, therefore when you are able to think a little clearer, you may decide to contact us for advice and support and we can liaise with the Coroner and the contract funeral director on your behalf.

Sudden Death in Hospital

It is highly likely that the death will be referred to the Coroner.

Again, the staff at the Hospital Bereavement Office will advise and explain Coroner’s procedures to you. Again, do not hesitate to contact us so that we may provide additional support and guidance to you and your family.

How we help you

  • We provide one to one continuous 24 hour support and guidance from the moment you contact us.
  • We explain what you need to know and what you need to do.
  • We present all the options available to enable you to make informed choices that are right for your family.
  • We arrange the funeral to take place on your chosen date and at your chosen time.
  • We act as a liaison and speak to Doctors, Coroner’s officers, Clergy, and the Crematorium/Cemetery on your behalf.
  •  We provide an immaculately presented funeral cortege with Daimler cars, traditional dress, ceremonial style and etiquette.
  • We provide a clear and competitive estimate of all the charges relating to the funeral during our first meeting or initial contact, with no hidden extras.
  • We provide the opportunity to spend time with and visit your loved one in beautiful and private Chapels of Rest.
  • Most importantly, we care for your family member or loved one as we would wish our own to be cared for, or in accordance with your wishes or religious beliefs.

Dependant on your wishes, we can also provide:

  • Evening and home appointments to make the funeral arrangements
  • Assistance with wording and placing of newspaper notices
  • Personalised Orders of Service and other funeral stationery
  • Floral Tributes
  • Horse Drawn Hearse or alternative vehicle options
  • Handling of charitable donations
  • Assistance with catering and reception venues
  • Dove / balloon release.
  • Bagpiper / soloist or any other live music requirements
  • Bereavement support
  • Monumental masonry
  • Cremated remains options / caskets / urns / keepsakes and jewellery
  • Services at interment or scattering of ashes

What our families say about us

We are so pleased to receive feedback from our families and to know that we have made their difficult and sad time a little easier to manage.

Words are not simply enough to thank you both. The thoughtfulness and precision were second to none, going that extra mile with such warmth and taking great care of my mom

Don’t ever change your approach to bereaved families, it simply doesn’t happen anywhere else I’ve come across. You are both unique in the kindest way.

It is almost impossible to put into words how grateful we are to you both for the unwaivering support and kindness that you have shown to us.

At our first meeting with you, we knew we were in wonderful hands and then knowing that within the hour, mom was in your care, gave us all peace of mind

You listened carefully to our wishes and worked tirelessly to ensure all of our requests were met but most importantly showing respect to Dad’s wishes always

Choosing Daniel Ross Funerals was the best decision we could have ever made and words alone will never convey our thanks

You are two very special people and we hope that many more people are lucky enough to choose you to care for their loved ones when they pass away

A very big thank you from all of us for your exceptional service and caring nature when caring for our lovely father. You have been both attentive and understanding and offered advice without being intrusive at our very sad time

Thank you Sarah for your guidance and support and thank you Daniel for holding my hand, literally, at the exact moment I needed someone to hold my hand. You both do truly make a difference

We felt our dad was as important to you as he was to us. A quality we have never experienced before given the same situation

Sarah, you made me feel as though I could share every single worry and concern with you and if that took me all day, you would have sat with me all day to listen. There are very few people in this world who are as special as you guys and once again thank you and god bless. I would entrust every loved one in my life to you both without a shadow of a doubt

Funerals are such a distressing time, but especially when it is the funeral for your son. Your help and kindness throughout was immeasurable, we cannot thank you enough

We have nothing but praise and can only commend you on the level of service given, clearly, nothing was too much trouble as you held our hand and gently guided us through the process. It is to your credit that we were left feeling that you could not have done more had it been a member of your own family that you were looking after. For this we are eternally grateful

We would like to thank you and your wonderful team for all your hard work, great care and commitment towards my beloved mum’s funeral arrangements. Not only were you professional but you also made us feel like family. You made the day excellent. I would like to give Daniel Ross Funeral Directors the highest recommendation possible

Daniel and Sarah – what can we say. You became friends not funeral directors during the time we were making the funeral arrangements and because of that the whole process was a lot less painful than we both expected. Heartfelt thanks to you both.

We are so very grateful for our friend’s recommendation of you as “the best funeral directors in the area” – even these words do not do justice to the amazing and personal service you offer

May god bless you both as you support many people at such a vulnerable time in their lives

You made our dad’s funeral – a true celebration of his life. Our friends and relatives agreed with us that it was the best funeral they had ever been to which was down to the professional and caring way in which you all carried out your duties

We know our mother would have been so proud that her final wishes had been carried out especially given the unusual and challenging aspect of her brain donation to medical science. We are truly grateful for your unique abilities

I did not know where to turn when my husband passed away in Spain, but as soon as we met you, the burden was lifted. When your world is turned upside down, you need people like yourselves who understand and truly care

You just excel in every aspect. Professionalism, care, kindness and unlimited support and respect

You both expressed such empathy, took time to listen and slowly guided me through the decisions that I needed to make. I felt very at ease when visiting in the Chapel of Rest and I thank you for taking great care of the love of my life

I would absolutely and highly recommend the services of Daniel Ross Funerals. You are truly lovely people and I am so very grateful for your sincere kindness

My dear Sarah and Daniel…a million and billion thanks for all your care and feeling for us in the saddest, emptiest time of our lives. The reason we had to meet is too sad, too painful, but I’m glad it was you two that we found. I will remember you both always.

What a funeral costs

Many families are concerned how much their loved one’s funeral will cost, whilst wanting to give the best funeral they possibly can – costs can be a worrying factor.

It is paramount to us, as a family business, to limit financial burden during this emotional and difficult time therefore we have a clear and upfront pricing structure which is discussed with you in depth and tailored to your specific needs.

Each funeral is as individual as the person who has sadly passed away and every family’s needs, wishes and requests are very different and need to be known in order for us to provide an accurate quotation of the costs.

As independent funeral directors, we have the flexibility to be strongly competitive and can confirm that our costs are far lower than corporate funeral directors such as Co-operative Funeral Care and companies owned by Dignity or Laurel Management and yet we guarantee a greater personal service. These corporate companies quite often still trade under the family name that previously owned the business; therefore it’s wise to ask if you are unsure.

As a general guide, the funeral account is split into three sets of charges, Funeral Director’s charges, Coffin charges and Disbursements.

Funeral Director charges include attending to all the necessary arrangements on your behalf, liaising with Crematoria/Cemeteries, Clergy and Churches, Doctors and Coroners on your behalf and conducting the ceremony on the day with a Funeral Director and pallbearers. The charges also include the Hearse and any following limousines required and the transfer of your loved one into our care, care and preparation and visiting in the Chapels of Rest.

Coffin charges are dependent on personal choice.

The above two sets of charges will differ mainly due to your choice of coffin and funeral vehicle requests. Once we know these, we are able to give an accurate quotation of our costs. Once given, these costs are fixed unless you amend your instructions.

The third set of charges known as “Disbursements” are fees which are paid to external parties and should not differ between funeral directors as these are set charges. These are added to the charges above to give an overall quotation.

An example of third party charges are listed below for a cremation at Sutton Coldfield Crematorium, with the service held in the Chapel there by a Church of England minister where the death has no coroner involvement and are correct as of  1st April 2016.

 

Fees to Sutton Coldfield Crematorium  £ 747.00

Fees for Church of England Minister £ 195.00

Fees to Doctors for Cremation Certificates  £ 164.00

Total Disbursement Charges  £ 1106.00

 

Other services that may apply to “Disbursements” but are optional (again dependant on personal wishes and requests) are for floral tributes, newspaper notices and printed Orders of Service.

From your first contact with us, and on taking a few preliminary details, we can give you and your family a quotation.

At the time of meeting and discussing details in more depth, we give each and every family a full and estimated written quotation and before moving forward in any circumstance, we ensure you understand all the charges and have had the opportunity to ask any questions or to raise any concerns you may have.

If you feel you are eligible to any financial assistance, we ask that you inform us of this and likewise, if we feel you may be entitled to assistance, we will advise you accordingly.

We know our open and honest policy works for our families as we have no issues or problems with the payment of our funeral accounts. We strongly believe that this is because we work alongside our families to limit this burden and they are provided with a service that exceeds their expectations.

For our families wishing or needing a low cost funeral, we provide a “Simple Funeral” package (further details may be found on our website). This is designed to help families wishing or needing to keep costs to an absolute minimum and is very specific on what it includes and what it excludes. This package is not for everyone but is an option we provide.

Finally, you cannot put a cost on genuine care – this is given to each and every one of our families at no charge.

 

Caring for your loved at a funeral directors in Sutton Coldfield

Here, at Daniel Ross Funerals in Sutton Coldfield we are immensely proud of our facilities and Preparation suite.

We consider the care to your loved one to be the most important thing we can do, for this reason, we welcome families that may choose to be involved in the washing and dressing of their loved one.

Our preparation suite has the very latest equipment and aids to ensure that your loved one is not only cared for with dignity and respect, but their safety is vital too.

Our preparation suite is within our funeral home, Grace Mary House, for your added peace of mind and reassurance. Unfortunately, not all funeral homes are the same and it is always worth checking with the funeral director of your choice, especially if they are caring for many families and only have one Chapel of Rest:

  1. Where will my loved one be resting?
  2. Will they always remain within the Chapel of Rest even when I am not visiting?
  3. Can I help to wash my loved one, should I wish?
  4. Can I see your preparation area or mortuary, should I choose to?
  5. You have a preparation area or mortuary within your funeral home, do you not?  – it’s not in a separate building is it?

Unfortunately, many funeral directors are not able to answer these questions and sadly do not have these facilities on site which means your loved one is not actually in the place where you think they are.

We believe our openness and honesty really do give your peace of mind. That’s our personal guarantee to you.

Contact a Funeral Director in Birmingham and Sutton Coldfield

To lose someone you love is the most painful experience that you could ever face. Indeed, your very reason behind your visit to our website is maybe because you need to contact a funeral director in Birmingham or Sutton Coldfield. If you are in this very sad position, we convey our most heartfelt condolences.

We, at Daniel Ross Funerals, never forget the pain and emotions that families go through in their time of bereavement, during the time prior to the funeral and following the funeral as you attempt continue with life without that special person, for many, this feels virtually impossible to do.

We also understand that to make a telephone call or to visit and contact a funeral director may feel like a daunting experience in itself, hence our reassurance that we are here to help you every step of the way and guarantee our personal contact with the same person throughout the arrangements and who will still be there for you following the funeral.

We are independent family funeral directors who pride ourselves on the superior level of care we provide to the families we serve and to their loved ones entrusted into our care.

Should you need to contact a funeral director, Daniel Ross Funerals are available to speak with 24 hours a day, 7 days a week on 0121 313 0054. Visit our “Contact Us” page for our address if you prefer to visit in person.

 

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